Data Privacy Policy
We value your privacy at Atlas Silver Grove
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, company name, email address, phone number, delivery locations, and specific floral requirements. Payment details are collected when you place orders, though processing is handled securely through our payment partners.
For corporate clients, we may collect additional business details such as company registration information, preferred delivery times, and budget expectations to tailor our services to your needs.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and how you navigate our site. We use this information to enhance site performance and understand how clients find our services.
How We Use Your Information
We primarily use your personal information to fulfill orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your needs, and communicating about your service requirements.
We also use information to improve our services and website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Atlas Silver Grove respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and deploy suitable technical and administrative safeguards to guard it. This involves secure storage, encrypted exchanges, and restricted access to personal information inside our organization.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is restricted to staff who require it to deliver services.
Even with robust security measures, no internet transmission is completely secure. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Under applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will reply within a reasonable period in line with applicable law.
Data Retention
We keep personal data only as long as needed to provide our services and meet legal obligations. Retention durations vary by data type and the purpose for which it was collected.
Typical Retention Periods:
- Customer contact and order information: about three years after the most recent service engagement
- Payment records: about seven years for tax and accounting needs
- Website analytics data: roughly two years and two months for service improvement analysis
- Marketing preferences: kept until you unsubscribe or there is inactivity of about two years
Cookies and Website Tracking
Our site employs cookies and analogous technologies to enhance your browsing experience and to gain insight into how visitors interact with our platform. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie preferences via your browser settings. Nevertheless, turning off some cookies may impact how the site functions. For more details on our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site might include links to external websites or services. This privacy policy covers only Atlas Silver Grove and our site. We are not accountable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Atlas Silver Grove Privacy Team
43 Bedford Street, Covent Garden, London
London, United Kingdom WC2E 9HA
Email: info@atlassilvergrove.bond
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within roughly seven business days.